A: If your tracking number states that your package was delivered you are not able to locate the box on your property here are some helpful tips:
· Check the tracking number to confirm that the package was delivered to your address and not a neighbor’s.
· Confirm that there are no activity log updates, such as weather delays on the tracking number that state the item was returned to the sender.
· Check around your property. Couriers will occasionally leave items in a discreet area to minimize the risk of porch pirates. It is often helpful to check with your neighbors.
If you’re still unable to locate the order after completing the above checks, please reach out to orders@edisongrainery within 10 days of expected delivery. Be sure to include your name, order number and the tracking number of the missing shipment.
While we are happy to assist with all loss claims, we cannot guarantee refunds or replacement for claims filed more than 15 days after the package was marked delivered.