F.A.Q.

Latest Questions:

In a word: Yes.

If you’ve joined us at Edisongrainery.com recently, you may be wondering why certain items are not available.

It’s harvest time in North America, where many of our most popular items are grown. Shortages in raw materials and poor crop yields are impacting organic food production worldwide.

Unforeseen spike in demand, congested ports, and increased shipping costs, are impacting product lead times and inflating prices. Some ingredients arrive to our warehouse weeks later than scheduled. As the saying goes, we are often “waiting for our ship to come in”.

Edison Grainery operates in a very narrow niche market. Our standards distinguish us from others as we bring you certified organic, verified gluten free and verified purity tested products – free from major allergens. One challenge that captures our daily focus is packaging. We have had to adjust the sizes of many items as high quality food-grade bags are more difficult to secure than ever.

We are bracing ourselves for this trend to continue and we’re working with our vetted suppliers to find solutions while keeping our employees and our customers safe and healthy.

In the meantime, we appreciate your patience. We will alert you when these products arrive if you’ve joined our mailing list.

Thanks for your continued support!

Contact:

A: Thank you for your request! The best way for stores to learn about new items is by hearing from their customers. Download our Merchant Request Form to email your local grocery store or print and deliver in person.

A: As a family business we wear many hats. If you want to get ahold of us, the best way is to email service@edisongrainery.com. Between pulling orders, running production, making deliveries and occasionally grabbing a lunch….we will do our best to get back to you in a timely manner. Thanks for your patience and support. 

Food Safety:

A: The “BIG-9” Allergens, as identified by U.S. Congress in the Food Allergen Labeling and Consumer Protection Act of 2004 are: Milk, Eggs, Fish, Crustacean Shellfish, Tree Nuts, Peanuts, Wheat, Soybeans. Sesame Seeds have now been added to the list with the passage of the FASTER Act (Food Allergy Safety, Treatment, Education, and Research Act) in 2021. In keeping with the law, we will no longer offer Sesame products as of January, 2022. You can find our complete allergen statement here.

A: Our product lines do share some equipment; however, we take a number of documented steps to prevent any cross-contact and to ensure an allergen free environment:

  • We schedule the packaging of like products (ex: Black Beans, Red Kidney Beans) in sequence to reduce the possibility of cross-category-contact.
  • All of our equipment is cleaned between each new product type.
  • All equipment is verified with an ATP (adenosine Triphosphate) swab test before every product enters production, regardless of type.  This ensures equipment is free of any residue from previously products.
  • At least one PCQI trained staff member is present at all times as our products are packaged.

A: Yes. Some ingredients, such as cereals, are available for purchase in 25lb quantities on this site. For general food service needs, we recommend purchasing online food service (generally 5 lb.) bags or through one of our participating food service distributors.  For large scale/industrial use, our products can be purchased through Edison Grain, Inc.  Industrial bulk orders require a 1,000 lb. minimum order quantity FOB Edison Warehouse, customer arranged freight. Payment is required prior to shipping. Email orders@edisongrainery.com for more information.

A: Every single lot of organic ingredients that Edison Grainery receives is tested in a 3rd party laboratory BEFORE it is packaged for sale. Most gluten free certifiers set a gluten threshold of <15ppm (parts per million). Our mandatory threshold for gluten in our products is <10ppm. Test results for all Edison Grainery products are available for review here.

A: Short explanations of our certification logos can be found on each product page of this site. In addition, all of our certification documents can be found here.

A: Edison Grainery is proudly in compliance with the 2011 Food Safety Modernization Act (FSMA). In approving partners to supply us with organic ingredients, we evaluate each supplier’s food safety practices as well as their own compliance with the FDA’s regulations. In addition, Edison Grainery requires our suppliers to be in certified “good standing” with their Organic and Kosher certifying agencies as well as a 3rd Party Food Safety auditor. We also require an annually updated allergen statement, a country of origin declaration and an accompanying letter of guarantee. 

Our stand-up pouch with and without zipper closures, are fabricated using Food Grade BPA-Free BOPP/Cotton Paper/PET/LDPE film.  Check with your local recycling facility to see if it’s acceptable in your curbside program.

Edison Grainery continues to seek an ecofriendly packaging that provides the necessary vapor barrier, without changing the color or flavor.  

Online Orders:

We recommend creating an account to securely store your information and access your order history. To create an account, simply access your cart and select checkout and the option is listed first. 

As our thanks for joining us, first time users may use the coupon code “welcome” at checkout for 10% off. 

You may also checkout as a guest. 

 If you create an account and do not receive an email confirmation within a few minutes, first check your spam/clutter folder. If you still aren’t seeing it, email orders@edisongrainery.com and we will help you get to the bottom of it. 

A: In November of 2020, we redesigned our website. We decided to abandon our old site and establish a new, more up to date and more secure online store. Unfortunately, we had to start our customer database from scratch. IF YOUR LAST ORDER WAS PLACED BEFORE NOVEMBER OF 2020, you will have to create a new account. You will however, be able to use the discount code “welcome” for 10% off your first “new” order. We appreciate your understanding and are happy to welcome you to the new site!

A: Edison Grainery accepts all major credit cards (Visa, Mastercard, AMEX, Discover). Our payments gateway utilizes encrypted SSL protection and no customer’s protected payment information is stored on our site. All transactions are processed by CardPointe, a First Data Company. We do not sell your information. 

A: Here at Edison Grainery, we are constantly striving to provide you with the freshest and highest quality ingredients from our vetted vendors. These past few years have been a whirlwind with our California fires, drought, and of course a global pandemic. We are thankful to keep going and source the best of the best for you.  When known we will try to post on the product’s page the next availability. Please note, once an item has reached our warehouse. It is then on hold till we sample (for pathogens, microbes, and gluten), lab report (AKA Certificate of Analysis COA), clean the product, and then run production. If it’s off a couple of days from expected ETA, it’s usually delays beyond us. If you want to be notified of availability, please email service@edisongrainery.com with your request and we will report back when it is available to order. 

Shipping:

A: Once your order has shipped you will receive an email letting you know it’s on its way. You will also find a UPS Tracking number in that email that you can click through to see up to the minute information on your order’s progress. If you do not receive an email confirmation within a few minutes of placing your order, first check your spam/clutter folder. If you still aren’t seeing it, email orders@edisongrainery.com and we will track it down for you.

A: Edison Grainery provides $15 flat rate shipping via UPS, on all orders under $80. The actual cost of shipping your order generally exceeds this flat rate. Our aim is to make shopping with us as fair and cost-effective as possible for all of our customers, regardless of where they live. We are happy to offer FREE SHIPPING on all orders totaling $80 or more.

A: We make every effort to ship your order out ASAP. There are no guarantees to ship out the day of the order being placed although we certainly try our best to get your order out the door. Nothing sits around in our warehouse long so often times your order is packed to order to ensure the freshest, high quality ingredients. 

In some cases, based on the availability of products when they are ordered, there may be a longer delay. As we are located on the West Coast, you can expect the following once you receive shipping confirmation:

West/Southwest States: 2-3 Business Days

Midwest States: 3-5 Business Days

East/Northeast/Southern States: 5-7 days

A: No. Due to the outsized cost, we do not ship orders beyond the contiguous United States. We are unable to ship to Hawaii or Alaska. 

A: Once your order has shipped it cannot be changed or cancelled. We are sometimes able to make adjustments to orders that have not yet shipped. If you need to cancel or make changes to your order, please reach out as soon as possible to orders@edisongrainery.com. We will try our best to get you what you need.

A: No. As our products are perishable food items, all sales are final. Edison Grainery will gladly REPLACE any items in the unlikely event that they have been damaged or spoiled during transit. To ensure your satisfaction and to assist you in such cases, please inspect the contents of your order as soon as it arrives. Photos and written explanation of damage will assist us in narrowing down your claim and swift resolution. 

A: Refunds will only be given in the case of documented damage or quality issues. In such cases, Edison Grainery is unable to accept returned products. Please contact orders@edisongrainery.com and will work with you to rectify the situation.

A: If an order is returned to us because of an incorrect address provided by a customer, we are obliged to dispose of the contents of the order, even if it hasn’t been opened. If you wish to reship the order to a new address, you will be charged 50% of the original order plus the full cost of shipping (UPS Ground). Please contact orders@edisongrainery.com for more information.

A: If your tracking number states that your package was delivered you are not able to locate the box on your property here are some helpful tips:

· Check the tracking number to confirm that the package was delivered to your address and not a neighbor’s.

· Confirm that there are no activity log updates, such as weather delays on the tracking number that state the item was returned to the sender.

· Check around your property. Couriers will occasionally leave items in a discreet area to minimize the risk of porch pirates. It is often helpful to check with your neighbors.

If you’re still unable to locate the order after completing the above checks, please reach out to orders@edisongrainery within 10 days of expected delivery. Be sure to include your name, order number and the tracking number of the missing shipment.

While we are happy to assist with all loss claims, we cannot guarantee refunds or replacement for claims filed more than 15 days after the package was marked delivered.

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